Backstage Salon was established in 2007 by Owner, Nadeen Hunt.
With passionate, highly qualified staff and a loyal clientele, Backstage Salon has two established salon locations in Wollongong and Shellharbour.
Still focusing on the same values as it was established, Backstage Salon is dedicated to providing the best beauty treatments, performed at the highest level. Our specialist therapists, bespoke treatments, high-end product ranges and inviting salon provides a unique experience that leaves you feeling relaxed and amazing.
Backstage Salon Specialises in: - Latest technology and advanced skin treatments - Lash and Brow Specialists including Lash Lifts and Lash Extensions - Qualified Makeup Artists for your special occasion or wedding day- Cosmetic Feather Touch Brow Tattooing & so much more!
We are dedicated to our clients and their needs, however last-minute cancellations and no-shows greatly affect our business. As we come into the colder weather we do see an increase of last minute cancellations and even no-shows.
We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous to us as we are a small business and our other clients are often on a waiting list, by calling the respective salon no later than 24 hours prior to your appointment to cancel if you cannot make it, enable us to make sure other clients don't miss out on potential spots.
Attempts to cancel your appointment through any of our social media platforms is not an acceptable means of cancellation.
The following policies apply:
You must call no later than 24 hours prior to your appointment by calling the salon that your appointment is booked with. A friendly reminder text is sent out 48 hours prior to your booking to help you avoid any cancellations fees, however please understand that it is your responsibility to remember your appointment dates and times to avoid any late arrivals, missed appointments or no-show fees. Cancellations less than 24 hours before your appointment will incur either a 50% charge of your total booking cost or loss of a previously paid deposit. With enough notice we will endeavour to fill your appointment prior to adding the charge to your account where applicable. Any decision to waive any fees will be made at managements absolute discretion.
If there are 2 or more no-shows to any appointment, we will then require a 50% deposit to be paid over the phone prior to booking any future appointments. If 3 or more no-shows occur your 50% deposit will be forfeited.
Makeup and Lash Lift appointments require a 50% deposit to be paid over the phone or when booking online, if you require to reschedule or cancel your appointment you must contact the salon and the 24 hour cancellation policy will apply. Facial Treatments and Lash Extension appointments require a $50 deposit to be paid over the phone, or when booking online, if you require to reschedule or cancel your appointment you must contact the salon and the 24 hour cancellation policy will apply.
If you need to cancel an appointment prior to the 24 hour cancellation policy cut off period, you must call the salon location your booking is made and we will process your refund via PayPal directly back to your account. No refunds will be made for cancelling 24 hours prior to your booking.
Thank you to all of our amazing clients for your continued support and I hope you understand that Backstage Salon supports the Backstage team, our livelihood and our community, which is why we have put such policies in place. All of the above enables the business to run smoothly, if you need to make alternative arrangements to your appointment, please talk to one of our team.
Let me introduce you to the team..
Nadeen Hunt is the founder and Owner of Backstage Salon. Nadeen established Backstage Salon in 2007 and has been a qualified beauty therapist for over 14 years. Her passion for the beauty industry and hard work has lead her to running two established beauty salons, in Wollongong and Shellharbour. With an extensive knowledge of the beauty industry, Nadeen is looked up to as a mentor by her staff. Nadeen is always looking for the most advanced beauty education and ways to improve her own and her staffs knowledge, skills and techniques, leading to her successful salon, passionate staff and loyal clientele.
Zoe is a para-medical beauty therapist, has her Diploma in beauty therapy, is a qualified beauty educator and has 19 years industry experience. Zoe has worked in specialist waxing salons, day spa's and a para-medical skin clinic, all contributing to her extensive product and ingredient knowledge. "All these years later I still love beauty, but i especially love waxing and skin. I love my Backstage girls. I work with the best girls. We're all supportive of each other and share thought's, idea's and knowledge. We laugh a lot together. We have an amazing boss committed to ongoing education, is respectful of our own skill sets, is family orientated and is looked upon as a mentor." said Zoe.
Theresa completed her Diploma in beauty therapy where she was awarded student of the year. She said "I love making others feel good about themsleves on the inside and out, so it only felt natural for me to enter into the world of beauty. I love my Backstage family, I've been with them for 2 years now. We are all super supportive of one another and always enjoy a good laugh and corn chip Thursdays. I love that we're always learning new things and keep up to date with the latest trends, but i enjoy doing makeup and brows most."
Kiara has completed her Diploma in Beauty therapy, was awarded the Student of the Year award and Dermalogica's highest achiever award. Kiara said "I work with the most amazing girls who all treat each other like a little family. We are constantly growing and continue to learn and improve our skills as beauticians. This is why we are so passionate about what we do and why our customers remain loyal. I love the vibe we have going on in the salon, it's refreshing and fun - I just love my job!"
In 2014 Courtney started her career in beauty therapy, completing her studies with high distinctions. “I always knew I wanted to do beauty from such a young age. I was five years old and already had a collection of nail polishes, everyone I saw got their nails painted even dad! Working with such a talented team is amazing, we are all so dedicated to providing only the best for our clients.
Sally is a qualified Makeup Artist and is currently studying her Diploma of Beauty Therapy. "I love my Backstage family, I'm constantly learning from all the girls from the salon, they're all incredibly supportive and passionate about their work which makes work so much fun! I love how beauty and fashion forward the salon is, we're always looking on ways to improve and the newest beauty trends to bring into the salon. I have an amazing boss who has helped me with my studies, pushes my skills to the next level and I'm constantly learning every day! I love doing makeup, it's always been a true passion of mine and love making clients feel truly beautiful within themselves, it's so rewarding!"